Vendor Approval
Overview
Every vendor who registers on DreamPlan goes through an approval process before their profile appears in the public vendor directory. This ensures that planners only see verified, quality vendors when browsing the marketplace.
The approval queue is managed from the Admin Portal at admin.dreamplan.sagargandecha.dev/vendors.
What the Queue Shows
The vendor approval queue displays all vendors with a pending status. Each entry in the queue shows:
| Field | Description |
|---|---|
| Business name | The vendor’s trading name |
| Categories | The service categories they selected (e.g., Photography, Catering, Florist) |
| Location | Where the vendor is based or operates |
| Date submitted | When the vendor completed their registration |
| Status | Pending, Approved, or Rejected |
You can click into any vendor to see their full submission details.
Reviewing a Vendor Submission
When you open a pending vendor from the queue, you will see their complete profile as submitted.
What to Review
| Section | What to Check |
|---|---|
| Business name | Is it a real business name? No spam or placeholder text. |
| Categories | Are the selected categories appropriate for their services? |
| Location | Is the location specific enough to be useful to planners? |
| Price range | Has the vendor indicated their pricing tier? |
| Bio / Description | Is the description professional, clear, and complete? Does it describe their services? |
| Gallery | Are the uploaded images high quality and relevant to their services? No placeholder or stock images. |
Step-by-Step Review Process
- Log in to the Admin Portal at
admin.dreamplan.sagargandecha.dev. - Navigate to Vendors from the main navigation.
- The approval queue shows all pending vendors at the top.
- Click on a vendor to open their full submission.
- Review each section — business name, categories, location, price range, bio, and gallery.
- Decide whether to Approve or Reject the vendor.
Approving a Vendor
When you are satisfied that a vendor meets the platform’s quality standards:
- Click Approve on the vendor’s review page.
- Confirm the action when prompted.
What Happens After Approval
| Outcome | Details |
|---|---|
| Verified status | The vendor’s status changes to Verified |
| Profile goes live | Their profile appears in the vendor directory immediately |
| Directory listing | Visible on both the marketing site and planner portal |
| Enquiry reception | The vendor can start receiving enquiries from planners |
| Vendor notified | The vendor receives a notification that their profile has been approved |
| Review collection | Planners can leave reviews on the vendor’s profile |
| Full portal access | Vendor can use all portal features (inbox, quotes, invoices, contracts, bookings) |
Rejecting a Vendor
If a submission does not meet the platform’s standards:
- Click Reject on the vendor’s review page.
- A text field appears where you must enter a reason for the rejection.
- Write clear, actionable feedback explaining what needs to be fixed. For example:
- “Gallery images appear to be stock photos. Please upload images of your actual work.”
- “Business description is too short. Please describe your services in at least 2-3 sentences.”
- “Please provide a more specific location so planners in your area can find you.”
- Click Confirm Rejection.
What Happens After Rejection
- The vendor’s status changes to Rejected.
- The vendor receives a notification with the rejection reason you provided.
- Their profile does not appear in the vendor directory.
- The vendor can update their profile and resubmit for review.
Tip: Always provide specific, constructive feedback when rejecting. Vague reasons like “not good enough” leave vendors unsure of what to fix.
Post-Approval Outcomes
Once a vendor is approved, they gain full access to the platform ecosystem:
- Directory listing — profile visible to planners browsing the vendor directory on both the marketing site (
dreamplan.sagargandecha.dev/vendors) and planner portal (portal.dreamplan.sagargandecha.dev/vendors). - Enquiry reception — planners can send enquiries directly from the vendor’s profile page.
- Verified badge — a visual indicator on the vendor’s profile that shows they have been reviewed and approved.
- Full portal features — the vendor can use the inbox, create quotes, send invoices, manage contracts, and track bookings.
- Review collection — planners can leave reviews after working with the vendor.
Tips
Tip: Process the approval queue at least once per day. Vendors are eager to start receiving enquiries, and delays in approval can lead to frustration and drop-off.
Tip: When in doubt about a submission, approve it and note any concerns. A marginal vendor with a real business is better than a lost vendor who gave up waiting.
Tip: Look at the gallery images carefully — they are the first thing planners see. Blurry, irrelevant, or stock images significantly reduce a vendor’s chances of getting enquiries.
Tip: If you notice a pattern of low-quality submissions, consider whether the registration flow needs clearer guidance or minimum requirements.
FAQ
How long does vendor approval typically take? The platform aims to review all submissions within 24-48 hours. Review times depend on the volume of pending submissions and admin availability.
Can a rejected vendor reapply? Yes. Rejected vendors can update their profile based on the feedback provided and resubmit for review. Their updated submission will appear in the approval queue again.
Can I approve a vendor and then revoke approval later? This is not currently available as a one-click action in the Admin Portal. If a vendor needs to be delisted, it requires database-level intervention.
What if a vendor submits incomplete information? Reject the submission with specific feedback about what is missing. The vendor can complete their profile and resubmit.
Do approved vendors need to be re-approved if they update their profile? No. Once approved, vendors can update their profile freely without re-entering the approval queue. Only the initial registration requires approval.
Can multiple admins review the same vendor? Yes. Any admin can review any pending vendor. The approval or rejection is recorded with the action taken, regardless of which admin performed it.
What categories can vendors choose from? Vendors select from a predefined list of service categories during onboarding, including Photography, Videography, Catering, Florist, DJ/Music, Venue, Wedding Planner, and others. They can select multiple categories if they offer more than one service.